That's true. They actually do contact the companies to inform them of complaints, usually.Actually yeah, they do take action. I submitted my complaint.
Next I received an email saying my complaint was received and would be investigated.
Next I received an email asking what I would consider to be a positive outcome.
I replied saying my $49.99 returned for the game.
I then received my check in the mail.
I also never contacted the game company except through their support system which kept kicking back replies of "no known fix."