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Me:My Tivo Roamio DVR has constant flashing light. 2 Tivo techs said bad DVR. Also told them that the Tivo mini I also purchased clunked when I would rock it back and forth. They said return it. Supposed to be solid inside and nothing should move around. Started return process, but see refund money for the mini and replace for the DVR. Do not see Replace for the mini. I don’t want a refund, I want a replacement for both items, but only available for Roamio DVR.12:08:36 PM
Amazon:Hello, my name is Rahul . I'll be happy to help you. 12:08:54 PM
Could you please provide the order number to me?
Meid you see my first post?12:09:41 PM
yes, hold on
xxx-xxxxxxx-xxxxxxx
Amazonlease wait for a moment12:10:35 PM
OK,I am apologies for the inconvenience.
I'll make a replacement for the entire item.Is its good for you.??
Meo you mean for entire purchase? DVR and mini?12:13:54 PM
Amazon:Ya .12:14:04 PM
No sorry for my word.
Me:Yes. That is fine. So do I have to pay for the return postage? If so, do I get any sort of money back for that, or am I just out that money?12:15:03 PM
Amazon:I'll only make replacement for the TiVo Roamio Plus HD Digital Video Recorder and Streaming Media Player (TCD848000) 12:15:52 PM
Me:So what about the mini that has something clunking around inside that isn't supposed to do that?12:16:34 PM
Amazon:I'm sorry about the problem you had with your ITEM. I've checked
your order and see the item was ordered from SpddyS LLC a seller on our website. Because SpddyS LLC inventory is constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.12:16:43 PM
For this I am creating a return label,you have to return back to amazon and place another order.
Me:Wait, you are losing me...12:18:31 PM
So for the Roamio DVR, that will get replaced. Right?
Amazon:Ya its right.12:19:43 PM
Me:Ok, are you sending me a label for that?12:19:56 PM
Amazon:For Tivo TCDA92000 TiVo Mini ??12:20:14 PM
Me:Let's be clear and take this one item at a time. I am talking only about the Roamio DVR. Are you sending me a shipping label for that?12:22:01 PM
Amazon:You have to return 12:23:36 PM
TiVo Roamio Plus HD Digital Video Recorder and Streaming Media Player Right??
Me:Yes, that is one of the items. Are you sending me a return label for that item?12:24:20 PM
Amazon:Ya wait for a minute.12:24:40 PM
I am sending a return label for this Please check it now.
Me:Check what? My email?12:27:37 PM
This tech support is terrible.
Amazon:Ya 12:27:59 PM
You email only.
I am apologies for the inconvenience.
Me:You are supposed to say: I apologize for the inconvenience.12:29:49 PM
I have the email. Now, let's move onto the next item and be clear about that one...
Amazon:For that ,I am not able to resend this item to you because it is sold by the seller & fulfilled by amazon.com. 12:31:27 PM
Me:So for the mini, you say that was purchased through SpddyS LLC. How does that affect me? Am I supposed to return the item through them? If so, how do I contact them. I hope their support is more professional than this support is.12:31:53 PM
Amazon:I apologies for the inconvenience.12:33:42 PM
You contacted to the seller for the this item.
Meo you have their contact information?12:34:45 PM
Amazon:No,If yo want I'll make a return label for this.12:35:23 PM
I am sending a return label to you via email & you can return the package & once we receive the return, you'll get the refund on your card & you'll get an email confirmation
Me:Ok. So let me ask, the return label, does this mean I will NOT have to pay for shipping, or is it just the address that the item gets shipped to?12:36:45 PM
Amazon:No ,You are not charged for shipping.12:37:56 PM
Me:Let me check my email to see if I have that...12:38:17 PM
Amazon:Ok12:38:28 PM
Me:Nothing yet. Just the email with the label for TiVo Roamio Plus HD Digital Video Recorder 12:39:55 PM
Amazon:OK, I am sending the return label for TiVo TCDA92000 TiVo Mini .12:41:16 PM
Please wait for moment.
Mek12:41:48 PM
nothing yet
Amazon:Its Sent12:45:12 PM
Please check it now.
Is there anything else I can do for you today?.
Me:This is what I just received: Follow the link below to find instructions and a mailing label for returning your TiVo Roamio Plus HD Digital Video Recorder . 12:46:50 PM
and this: Follow the link below to find instructions and a mailing label for returning your TiVo Roamio Plus HD Digital Video Recorder .
Amazon:In that there i another link you can check it .12:47:43 PM
Me:Ok, let me check...12:47:57 PM
Ok, I have a call that I need to take. I will check it out later and will contact later if need be. If not, thank you for the help
Me:My Tivo Roamio DVR has constant flashing light. 2 Tivo techs said bad DVR. Also told them that the Tivo mini I also purchased clunked when I would rock it back and forth. They said return it. Supposed to be solid inside and nothing should move around. Started return process, but see refund money for the mini and replace for the DVR. Do not see Replace for the mini. I don’t want a refund, I want a replacement for both items, but only available for Roamio DVR.12:08:36 PM
Amazon:Hello, my name is Rahul . I'll be happy to help you. 12:08:54 PM
Could you please provide the order number to me?
Meid you see my first post?12:09:41 PM
yes, hold on
xxx-xxxxxxx-xxxxxxx
Amazonlease wait for a moment12:10:35 PM
OK,I am apologies for the inconvenience.
I'll make a replacement for the entire item.Is its good for you.??
Meo you mean for entire purchase? DVR and mini?12:13:54 PM
Amazon:Ya .12:14:04 PM
No sorry for my word.
Me:Yes. That is fine. So do I have to pay for the return postage? If so, do I get any sort of money back for that, or am I just out that money?12:15:03 PM
Amazon:I'll only make replacement for the TiVo Roamio Plus HD Digital Video Recorder and Streaming Media Player (TCD848000) 12:15:52 PM
Me:So what about the mini that has something clunking around inside that isn't supposed to do that?12:16:34 PM
Amazon:I'm sorry about the problem you had with your ITEM. I've checked
your order and see the item was ordered from SpddyS LLC a seller on our website. Because SpddyS LLC inventory is constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.12:16:43 PM
For this I am creating a return label,you have to return back to amazon and place another order.
Me:Wait, you are losing me...12:18:31 PM
So for the Roamio DVR, that will get replaced. Right?
Amazon:Ya its right.12:19:43 PM
Me:Ok, are you sending me a label for that?12:19:56 PM
Amazon:For Tivo TCDA92000 TiVo Mini ??12:20:14 PM
Me:Let's be clear and take this one item at a time. I am talking only about the Roamio DVR. Are you sending me a shipping label for that?12:22:01 PM
Amazon:You have to return 12:23:36 PM
TiVo Roamio Plus HD Digital Video Recorder and Streaming Media Player Right??
Me:Yes, that is one of the items. Are you sending me a return label for that item?12:24:20 PM
Amazon:Ya wait for a minute.12:24:40 PM
I am sending a return label for this Please check it now.
Me:Check what? My email?12:27:37 PM
This tech support is terrible.
Amazon:Ya 12:27:59 PM
You email only.
I am apologies for the inconvenience.
Me:You are supposed to say: I apologize for the inconvenience.12:29:49 PM
I have the email. Now, let's move onto the next item and be clear about that one...
Amazon:For that ,I am not able to resend this item to you because it is sold by the seller & fulfilled by amazon.com. 12:31:27 PM
Me:So for the mini, you say that was purchased through SpddyS LLC. How does that affect me? Am I supposed to return the item through them? If so, how do I contact them. I hope their support is more professional than this support is.12:31:53 PM
Amazon:I apologies for the inconvenience.12:33:42 PM
You contacted to the seller for the this item.
Meo you have their contact information?12:34:45 PM
Amazon:No,If yo want I'll make a return label for this.12:35:23 PM
I am sending a return label to you via email & you can return the package & once we receive the return, you'll get the refund on your card & you'll get an email confirmation
Me:Ok. So let me ask, the return label, does this mean I will NOT have to pay for shipping, or is it just the address that the item gets shipped to?12:36:45 PM
Amazon:No ,You are not charged for shipping.12:37:56 PM
Me:Let me check my email to see if I have that...12:38:17 PM
Amazon:Ok12:38:28 PM
Me:Nothing yet. Just the email with the label for TiVo Roamio Plus HD Digital Video Recorder 12:39:55 PM
Amazon:OK, I am sending the return label for TiVo TCDA92000 TiVo Mini .12:41:16 PM
Please wait for moment.
Mek12:41:48 PM
nothing yet
Amazon:Its Sent12:45:12 PM
Please check it now.
Is there anything else I can do for you today?.
Me:This is what I just received: Follow the link below to find instructions and a mailing label for returning your TiVo Roamio Plus HD Digital Video Recorder . 12:46:50 PM
and this: Follow the link below to find instructions and a mailing label for returning your TiVo Roamio Plus HD Digital Video Recorder .
Amazon:In that there i another link you can check it .12:47:43 PM
Me:Ok, let me check...12:47:57 PM
Ok, I have a call that I need to take. I will check it out later and will contact later if need be. If not, thank you for the help