Sean Reardon shows that Gearbox have a pretty cool attitude to game design and the experience their IP gives to the player.
The interview was held during a trip to preview Borderlands 2 in New York.
The glitch-based anomaly (Pearlescent) wasn't a very good gun but it wound up being incredibly cherished for its rarity. And even though it broke the game, the development team decided to embrace the community's positive response towards it. Because in their view, "So long as the player is laughing, it's a feature. If he's crying, it's not."
The interview was held during a trip to preview Borderlands 2 in New York.