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Old 17th Aug 2001, 05:36 PM   #1
phatcat
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Red face Thank you, Please Hold

*sigh*
I work with techsupport
The most evil jobs of all the "IT" jobs

If you have not worked as Techsupport or in ANY call center I'm goint to let you in on a few things that go on.

1. If the tech seems slow to respond or asks you to repeate things alot... he's surfing the net, or reading something and not paying attention to you. we do it alot. A few techs master playing Counter-Strike and giving techsupport. "yeah, I want you to right click the AWP, I mean... Dialup-networking"

2. Throwing a fit on the phone will not hurt our feelings, the chances are we are laughing our asses off @ you after the call

3. Throwing a fit to the Manager will just make me, and the manager laugh at you

4. I don't care about you dog/house/family, I'm sure there nice and all, but I just need to get you off the phone.

5. I don't care about your personal agrovations

6. despite what you think, your @ my mercy here, not visa versa I can always just hangup

7. Just becasue I talk like I am being nice, does not mean I'm in a bad mood

8. Repeating things 5 times will pissme off

9. Asking me "right or left" when I tell you to click on something will casue me to goto your house and shoot you

10. I don't give a damn if you can't get on the net
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Old 17th Aug 2001, 06:38 PM   #2
RogueLeader
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Tell me phatcat, how do you recommend dealing with tech support reps who burst into tears because they have had a bad day and you just yelled at them because they are an idiot and you have to repeat yourself 3 times before they know what is happening?
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Old 17th Aug 2001, 06:40 PM   #3
phatcat
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"man call" = ask for there manager

tell them that they are incomptent

people who can't handle stress don't belong in Techsupport, or any callcenter
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Old 17th Aug 2001, 06:41 PM   #4
RogueLeader
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What if, theoretically, they wanted to kill themselves? Should I use reverse psychology suicide counciling?

"Go ahead and blow your head off, no one will miss you."
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Old 17th Aug 2001, 06:41 PM   #5
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hey Phat... I work techsupport for GTi. Sucks ass. Half the calls we get are about software we dont even ****in make. I usually just surf the BBS and play INF while I deal with idiots on the other end.
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Old 17th Aug 2001, 06:44 PM   #6
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RL.. great idea
Had a friend of mine at MIT walk in on an attempted suicide a year ago. Girl had a gun in her mouth, police were already there. Her boyfriend was sitting next to her trying to talk her out of it. After about 3 hours he got pissed off and said something to that effect. She did. It shattered her jaw... didn't kill her thank god... cause she's hot
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Old 17th Aug 2001, 06:49 PM   #7
RogueLeader
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When she awoke in the hospital, I would have said:
"You must really be a failure in life. You must be a real loser to not be able to kill yourself. I mean, how hard is it to end your life? Just looking in the room around me I can see a dozen ways to kill myself."
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Old 17th Aug 2001, 06:51 PM   #8
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ROFL
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Old 17th Aug 2001, 06:52 PM   #9
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Oh, and get this, the reason she was driven to attempt suicide? She failed her finals.
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Old 17th Aug 2001, 06:58 PM   #10
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evil rouge
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Old 17th Aug 2001, 07:08 PM   #11
DENSRAW
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How could it only break her jaw if she had the gun in her mouth?
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sorry thrash
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Old 17th Aug 2001, 07:11 PM   #12
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Wish I could do a diagram well enough. From the description he gave me, the bullet passed through the bottom of her jaw and went into the floor near her. She held the gun sideways, it was at an angle when it went off. I can picture it happening and how she held it from the description... sorry if I can't explain it well.
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Old 17th Aug 2001, 07:21 PM   #13
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Quote:
hey Phat... I work techsupport for GTi. Sucks ass. Half the calls we get are about software we dont even ****in make. I usually just surf the BBS and play INF while I deal with idiots on the other end.
Heheh, how do you think I get the time to post on the boards all day
INF-boards is the single most person causeing me to say "what?" to the customers
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Old 17th Aug 2001, 07:24 PM   #14
NotBillMurray
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I have met few people who can survive working in tech support without losing their soul and their faith in humanity. Most are reduced to bitter misanthropes who eventually climb a bell tower.

Glad to see you're one of the lucky few!
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Old 17th Aug 2001, 07:44 PM   #15
phatcat
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Quote:
Originally posted by The_Fur


Heheh, how do you think I get the time to post on the boards all day
INF-boards is the single most person causeing me to say "what?" to the customers
same thing here
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Old 17th Aug 2001, 08:13 PM   #16
The_Fur
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I had lost my fate in humanity long before, and there are no belltowers here.
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-Noam Chomsky

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Old 17th Aug 2001, 08:13 PM   #17
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Hu-man-it-ee? Soul? What are these strange things you speak of?
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Old 17th Aug 2001, 08:28 PM   #18
phatcat
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you begin not to care, and only do the job becasue it pays alot for you doing very little
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