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Old 1st Aug 2005, 02:41 AM   #1
OICW
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Question Norton Antivirus help

My father, who genuinely cannot grasp the idea of email accounts such as Hotmail or Gmail, insists on using Outlook Express for his personal emails. The fact that it is a horrible email client and is lousy for security hasn't sunk into his head (I never use OE). Luckily I use ZoneAlarm, Ad-aware and anti-viral protection regularly to make up for his sheer stupidity.

Anyway, I installed Norton Antivirus 2005 today, and no emails can be received in Outlook Express. This error pops up when I load it up;
Quote:
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail', Server: 'pop3.norton.antivirus', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F
I've gone to Tools- Accounts- Properties- Servers, where "pop3.norton.antivirus" appears in the Incoming Mail options. Should I change it do something else? Norton Antivirus 2005 has no options that I have found for altering the settings for email client; only automatic configurations that I cannot alter.

Cheers,
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Old 1st Aug 2005, 09:38 AM   #2
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http://search.symantec.com/custom/us...%2Curl%3Aus-ts
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Old 2nd Aug 2005, 12:17 AM   #3
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I spent yesterday doing all of the (disabling Norton, doing a full-sysetm scan with Norton and Ad-ware, adjusting the ports in OE, disabling "hang up after receiving") except for calling my ISP to ask them to delete the and deleting the temporary files.

EDIT; I used CCcleaner to get rid of my tempo files. Windows reported the files being 350 megs, but their actual size was 5 gigs 0_o

Nightmare; I changed the mail server and that didn't work either. Before Norton 2005 was installed, Outlook Express would receive emails, so I don't think it's that.
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Last edited by OICW; 2nd Aug 2005 at 01:06 AM.
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Old 2nd Aug 2005, 12:28 AM   #4
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pop3.norton.antivirus doesn't sound like a valid mail server to me. Perhaps changing it to the one your ISP uses would help?
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Old 2nd Aug 2005, 04:36 AM   #5
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Notes:
1. Insulting your father just makes others want to find your mistakes and insult you.

2. Norton Antivirus sucks... it has a reputation as a good "newbie antivirus" and a resource hogger; perhaps a change to AVG or NOD32 is in order

3. So you really want Norton....
If it's not the mail server, it might be a conflict of Norton with ZoneAlarm, as detailed on the site Nightmare provided (although it appears it was for Norton 2004, though may work anyway):

Error message always happens when sending or receiving email
Begin with the first solution. It will tell what your next step is.

To verify that your email settings in Outlook or Outlook Express are configured correctly
Contact your Internet Service Provider (ISP) for help configuring your outgoing (SMTP) and incoming (POP3) email settings with the current ISP address. If you have ZoneAlarm installed, then continue on to the next section. Otherwise, skip to the section "To configure your firewall program to allow Internet access to Norton AntiVirus, Outlook or Outlook Express."

To configure ZoneAlarm if the "pass lock" feature is enabled
The problem can occur if ZoneAlarm was not configured for ccApp.exe. If you have ZoneAlarm, then see the document Error: "Unable to initialize email protection. . ." when starting Norton AntiVirus with ZoneAlarm Pro Internet Lock enabled. If this does not fix the problem, then go on to the next section.

To configure your firewall program to allow Internet access to Norton AntiVirus, Outlook or Outlook Express
This can happen if your firewall settings have been set to block all traffic for Norton AntiVirus, Outlook or Outlook Express.

* If Norton Personal Firewall or Norton Internet Security is installed, then Norton AntiVirus (ccApp.exe) is allowed by default. Read the section "Settings in NIS or NPF" in the document Error: "Your server has unexpectedly terminated the connection. . . " in Outlook Express for instructions on how to configure Outlook or Outlook Express.
* If you are using a firewall program from another company, then consult your software documentation or their technical support site for information on how to configure the program to give the following files Internet access:
o Outlook Express: Msimn.exe
o Outlook: Outlook.exe
o Norton AntiVirus: ccApp.exe
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Old 2nd Aug 2005, 05:10 AM   #6
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Quote:
Originally Posted by Nightmare
pop3.norton.antivirus doesn't sound like a valid mail server to me. Perhaps changing it to the one your ISP uses would help?
i believe what happens is that norton changes outlooks settings to check pop3.norton.antivirus for mail. norton then waits for outlook to check for new mail. when this happens norton checks for new mail, scans it. and then lets outlook grab it from pop3.norton.antivirus, which is stored on your machine.

Quote:
Originally Posted by OICW
Hotmail or Gmail
hardly an example of fine email services, gmail has large storage going for it, but web based interface is awfuk. in my opinion using a mail client is easier, faster, and more efficient. Even outlook express, though it is certainly by no means the best. and does have a load of security holes. Couldnt you try moving him across to thunderbird its pretty similar, but a lot safer. there is also my personal favourite: theBat!
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Old 2nd Aug 2005, 06:45 AM   #7
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viper; I already followed all of that advice in the Symantec link without any luck yesterday and today. I'm going to call my ISP tomorrow to see if corrupted messages are the problem. I have a feeling it is, since he signed up our home email to crummy porn sites (pigtails and twenty kilograms of makeup, do not make a 40 yr old 18), whose spam we received through Outlook Express at a rate of 300+ a day.

Also, he does have a very annoying habit of clicking on several banner ads and any popups he sees. Most of the spyware I have to clean out on a regular basis is through the porn programs he downloads and his clicking on anything flashy; I freely admit I'm a n00b with computers, but not even I do that.

bob; he's not using the mail express for anything other than the occasional message to a relative; once every three months or to sign up for more porn sites. I don't care about him doing that, but I am getting mighty sick of him complaining; "Why are we getting so many porn spam emails a day!?" I personally have very little need for non-web based emails; I use the computer most of the time and I manage fine with my uni, gmail and hotmail for 99.99% of the stuff I use them for.

I did consider Thunderbird, but he's not very keen on changing a program he's used for years, even if it is markedly better in every way.
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Old 2nd Aug 2005, 09:45 AM   #8
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I use Outlook 2003 for all my email accounts, except it appears to have broken the hotmail one recently. I used Symantec Antivirus (not Norton) before my system crashed, it was great, it scanned every incoming and outgoing email without intervention.
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Old 2nd Aug 2005, 11:53 AM   #9
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I'm using ZoneAlarm firewall with Mozilla as the browser/mail client and AVG anti-virus. No bad hickups, but the mail takes a bit longer to download with the virus scan on. Spam coming in at 300+ mails a day could just take so long to check that Outlook honestly collapses.

I'd say the best way to get rid of spam is to change your daddy's email. Then tell him to avoid giving out that mail address for any reason. It worked for me, at least.
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Old 2nd Aug 2005, 01:30 PM   #10
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First thing you need to do is go to the control panel, "Add Remove Programs" tab and uninstall Norton ... its crap ... it just sits there soaking up resources without blocking anything but 5 year old virii.

I uninstalled Norton from my parents' computer (and they paid for subscriptions to updates), then instatlled AVG Antivirus (which is FREE) and it found 60 virii on the first scan.

Go here to get the free addition: http://free.grisoft.com/
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Old 2nd Aug 2005, 11:31 PM   #11
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I got norton free with my mainboard, its absolute ****! Its got such a bad design and loves restarting your computer after updates. /uninstall.
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Old 3rd Aug 2005, 12:49 AM   #12
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Thanks for the help guys, it's all sorted out.

I had neglected to mention that when I changed the "pop3.norton.antivirus" to the same as the Outgoing mail yesterday, a popup for our password appeared. I entered what I thought it was (haven't needed it in 4 years) and it kept reappearing without authorizing it, so I tried a few other things.

I called tech support just now and all I needed to do was ask them to reset the account password and to make sure the Incoming mail account was the same as the Outgoing account. I'm a little puzzled as to why I had to do the latter though; with Norton 2001, the incoming email in the account options was set to "pop3.norton.antivirus" and we recieved emails just fine. Oh well.
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Old 3rd Aug 2005, 02:22 AM   #13
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Quote:
Originally Posted by OICW
I'm a little puzzled as to why I had to do the latter though; with Norton 2001, the incoming email in the account options was set to "pop3.norton.antivirus" and we recieved emails just fine. Oh well.
Did you install the new Norton over the old one? Perhaps some configuration files with old pointers were left and the 2005 looked for your mail in the wrong place anyway?
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Old 3rd Aug 2005, 03:07 AM   #14
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Nightmare; no, I completely removed Norton 2001 before installation. Norton 2005 can use settings from 2004 and 2003 according to Symantec, but nothing older. Besides, when I installed 2005, I unticked the "Use current settings" option from the menu, as well as disabling 2005, (both email protection and shutting it down completely), to see if that would work and it didn't.
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