Subject: Important message re: your Unlimited Freeserve Time connection
Dear Freeserve member,
As part of our commitment to deliver a high level of service to all our
members we continually monitor the network performance and usage. We have
identified that a very small percentage of our members (less than 1%) are
using the network for an average of nearly 17 hours each day, everyday.
The affect of this abnormal usage is that network performance suffers for
the majority of Freeserve members which is not acceptable.
We have identified that your Unlimited Freeserve Time usage is in this
category. As a result, and in accordance with Clause 3.1 of our Terms and
Conditions, from 6 November 2000 your Unlimited Freeserve Time account will
be terminated. You will however, be able to continue to use Freeserve with
the standard Freeserve `No Ties' connection where phone calls are charged
per minute.
For those Freeserve members who need to use the Internet for a significant
amount of time the new home user High Speed service from Freeserve would be
more suitable. The service offers high-speed, `always on' Internet access,
all for a flat fee of 39.99 per month. Please visit
http://www.freeserve.com/plus
to find out more about this service.
You can contact us by email at time-enquiries@freeserve.com or telephone us
on 0845 0700066 between 8am to 8pm Monday to Friday.
Yours sincerely,
Victoria Robertshaw
Customer Management Director
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